Setours’ Protocols for Safe Travel in South America
Updated May 10th 2021
At Setours, we are aware of the challenging situation our world is facing due to the COVID-19 outbreak.
It is our mission to ensure that you not only have an unforgettable journey with us but also that you can feel safe during your travels. That is why we have put together a list of biosafety protocols to make the health and safety of our travelers our top priority.
- Be sure to check our Coronavirus Updates and take note of the latest requirements and restrictions for our destinations throughout South America.
- The use of a face mask is mandatory in public spaces throughout our destinations.
- In PERU, as of April 26th, the use of 2 face masks are mandatory in places with risk of agglomeration such as shopping malls, department stores, supply stores, supermarkets, markets, warehouses, pharmacies and recommended in enclosed places such as museums. The additional use of the facial protector is recommended in these establishments as well.
- During domestic or regional flights in South America and at the airport in Lima, you are required to wear a face mask as well as a face shield. Before boarding, a body temperature check will be conducted and hands and footwear must be disinfected.
- Only travelers with boarding passes will be allowed to enter to the airport. Check-in must be online and the counter at the airport is for baggage handling only.
- For International flights you must be at the airport at least 3 hours prior to the departure and 2 hours prior to the domestic flights.
- We strongly recommend purchasing adequate travel insurance with COVID-19 coverage before arriving in South America. While authorities in Peru do not require it, it is a compulsory prerequisite to enter CHILE (minimum coverage of USD 30,000 per traveler).
- Some insurance companies are offering the option to customize your coverage (including trip cancellation fees before departure, emergency medical expenses abroad, repatriation if you have COVID-19 during the trip)
- At this stage, only Peruvian and Chilean authorities have defined protocols for an international traveler with apparent COVID-19 symptoms.
- In PERU, a traveler with apparent COVID-19 symptoms must remain in their hotel and dial the emergency number 113, send a WhatsApp message to +51952842623, or send an email to email@example.com. Responses may be in Spanish only, so we recommend that you contact our 24-hour emergency number on +51-987-524620 or email us at firstname.lastname@example.org so that we can assist you.
- In CHILE travelers have to report any symptoms as well as their locations via an APP during 14 days of surveillance (available for both Android and Apple). Our emergency number is the same as for Peru to report a case. Update April 28th, currently an undergoing border closure does not allow any travelers into Chile for the next 60 days as of April 5th.
Airport Pick-ups & Drop-offs
- Only passengers disembarking or boarding aircrafts will be allowed within any airport in Peru.
- When arriving, your assigned guide or driver will be waiting for you at the parking area, right outside the international or domestic arrival gates depending on your origin. They will have a sign with your name on it.
- When departing, your assigned guide or driver will drop you off and lead you towards the check-in gate but will not step any further. Only passengers holding a boarding pass will be able to enter.
- Physical contact between guests and staff will be avoided at all times.
- Our guides & staff will wear personal protection equipment (PPE) during all services.
- A physical distance of at least one meter will always be kept between guests and guides.
- Travel documents will be sent electronically to our travelers before or upon arrival, ensuring a paperless journey unless considered necessary for some processes.
- All of our vehicles will be properly disinfected before and after each service.
- The vehicles’ capacity is to be reduced, allowing a one-meter distance between passengers.
- The driver will wear a face mask at all times.
- Hand sanitizer will be available for use in all vehicles.
- A trash bin will be available for use in all vehicles to discard face masks or other similar disposables.
Museums and Tourist attractions
- Touristic attractions across South America are implementing different precautionary measures to reduce the risk of contagion.
- Opening hours and visitor capacities are limited to avoid crowding. Currently, the opening hours of most sites are from Monday to Saturday from 9 am to 3 pm and visits are limited to 40 minutes.
- Currently, the capacity of each museum and tourist attractions are according of the tier system in each region. For example, from May 10th through 30th, those located in Cusco city or Puno won’t open on Sundays.
Machu Picchu Protocols
- Ever since March 1st, Machu Picchu has been open for visits again.
- Machu Picchu will be open from Mondays to Sundays from 06:00 am to 05:30 pm, with a maximum capacity of almost 900 visitors (100 visitors per hour approximately)
- Groups will have a maximum of 8 (7 visitors and a guide).
- The rail companies offering train rides to Machu Picchu have also implemented safety controls. For more information visit our detailed summary of the Biosafety Protocols for Machu Picchu visits.
Hotels & Accommodation
The local governments throughout South America have implemented strict protocols to ensure the safety of all guests.
Setours is only working with hotels that meet these protocols. The specific measures will vary according to the country, but the main guidelines are as follows:
- All of the hotel’s premises such as the lobby, common areas, kitchen, and guests’ rooms will be disinfected more frequently (including towels and bedding).
- Hotels are required to improve food & beverage sanitation to reduce cross-contamination risk. Most hotels are offering alternatives to their buffet breakfast.
- Medical monitoring and use of personal protection equipment (PPE) by all hotel staff are mandatory.
- Each property has its own protocols such as check-in forms or symptom forms to be filled out and sent electronically to the hotel before check-in to ensure a paperless transaction.
Setours is only working with restaurants that align with international quality standards and meet the safety requirements set by their governments. The specific regulations vary according to the location, but the main guidelines are as follows:
- All products and ingredients must be disinfected before use.
- Staff who are directly involved with food preparation must be tested for COVID-19 periodically.
- Restaurants have a reduced capacity according of the tier system in each region.
Despite this new and challenging era of international travel, we are committed to continuing to provide you with everlasting memories and once-in-a-lifetime experiences. Together, we will revive tourism in South America and keep experiencing the remarkable cultures and landscapes of the places we call home.