Setours’ Protocols for Safe Travel in South America

At Setours, we are aware of the challenging situation our world is facing due to the COVID-19 outbreak.

It is our mission to ensure that you not only have an unforgettable journey with us but also that you can feel safe during your travels. That is why we have put together a list of biosafety protocols to make the health and safety of our travelers our top priority.

Traveler Requirements

  • Be sure to check our Coronavirus Updates and take note of the latest requirements and restrictions for our destinations throughout South America.
  • The use of a face mask will be mandatory in public spaces in all of our destinations.
  • During domestic or regional flights in South America, it is required to wear a face mask as well as a face shield. Before boarding, a body temperature check will be conducted and hands and footwear must be disinfected.
  • We strongly recommend purchasing adequate travel insurance with COVID-19 coverage before arriving in South America. While authorities in Peru do not require it, it is a compulsory prerequisite to enter CHILE (minimum coverage of USD 30,000 per traveler).
  • As many countries around the world are reopening their borders for tourism, some insurance companies are offering the option to customize your coverage (including trip cancellation fees before departure, emergency medical expenses abroad, repatriation, cancellation, and repatriation cover if you are denied boarding with a positive test for COVID-19, your holiday accommodation costs if you have COVID-19 during the trip and similar for your travel companion(s)).
  • At this stage, only Peruvian and Chilean authorities have defined protocols for an international traveler with apparent COVID-19 symptoms. Chile has announced that its borders will open on November 23rd. Argentina currently only allows tourists from its neighboring countries.
  • In PERU, a traveler with apparent COVID-19 symptoms must remain in their hotel and dial the emergency number 113, send a WhatsApp message to +51952842623, or send an email to infosalud@minsa.gob.pe.  Responses may be in Spanish only, so we recommend that you contact our 24-hour emergency number on +51-987-524620 or email us at emergency@setours.com so that we can assist you.
  • In CHILE travelers have to report any symptoms as well as their locations via an APP during 14 days of surveillance (available for both Android and Apple). Our emergency number is the same as for Peru to report a case.

Guest Contact

  • Physical contact between guests and staff will be avoided at all times.
  • Our guides & staff will wear personal protection equipment (PPE) during all services.  
  • A physical distance of at least one meter will always be kept between guests and guides.   
  • Travel documents will be sent electronically to our travelers before or upon arrival, ensuring a paperless journey.

Land Transport

  • All of our vehicles will be properly disinfected before and after each service.  
  • The vehicles’ capacity is to be reduced, allowing a one-meter distance between passengers.
  • The driver will wear a face mask at all times.   
  • Hand sanitizer will be available for use in all vehicles.    

Museums and Tourist attractions

  • Touristic attractions across South America are implementing different precautionary measures to reduce the risk of contagion. 
  • Children under 12 years of age are allowed to enter any archaeological park in accordance with the provisions of Supreme Decree No. 184-2020-PCM (Article 7.- Protection and monitoring of the healthy practices and the necessary activities to deal during Sanitary emergency)
  • Opening hours and visitor capacities are limited to avoid crowding. Currently, the opening hours of most sites are from Monday to Saturday from 9 am to 3 pm and visits are limited to 40 minutes.

Machu Picchu Protocols

  • Machu Picchu is open every day of the week, from 6 am to 4 pm.
  • The daily number of visitors allowed has been increased to 1116 persons, which currently represents the 50% of the total capacity of the site.
  • It is required to submit a sworn health declaration before entering the citadel.
  • Groups in Machu Picchu will be capped to a maximum of 8 persons per group, including the guide.
  • The rail companies offering train rides to Machu Picchu have also implemented safety controls. For more information visit our detailed summary of the Biosafety Protocols for Machu Picchu visits.

Hotels & Accommodation

The local governments throughout South America have implemented strict protocols to ensure the safety of all guests.

Setours is only working with hotels that meet these protocols. The specific measures will vary according to the country, but the main guidelines are as follows:  

  • All of the hotel’s premises such as the lobby, common areas, kitchen, and guests’ rooms will be disinfected more frequently (including towels and bedding).
  • Hotels are required to improve food & beverage sanitation to reduce cross-contamination risk. Most hotels are offering alternatives to their buffet breakfast.
  • Medical monitoring and use of personal protection equipment (PPE) by all hotel staff are mandatory.
  • Each property has its own protocols such as check-in forms or symptom forms to be filled out and sent electronically to the hotel before check-in to ensure a paperless transaction.
  • Some hotels also require a COVID-19 rapid test upon arrival. We will inform you in advance about any necessary documentation for admission to your chosen hotels.  

Restaurants

Setours is only working with restaurants that align with international quality standards and meet the safety requirements set by their governments. The specific regulations vary according to the location, but the main guidelines are as follows:

  • All products and ingredients must be disinfected before use.
  • Staff who are directly involved with food preparation must be tested for COVID-19 periodically.
  • Restaurants have a reduced capacity of 50%.

Despite this new and challenging era of international travel, we are committed to continuing to provide you with everlasting memories and once-in-a-lifetime experiences. Together, we will revive tourism in South America and keep experiencing the remarkable cultures and landscapes of the places we call home.

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