General Manager
Lincoln Vilchez
Fun Fact: Lincoln is a passionate surfer and loves anything to do with the ocean. The beautiful 'surfing' beaches in Sydney made his decision to join the UNSW a whole lot easier. With Lincoln being a huge fan of ceviche (marinated raw fish), it was quite ironic that during his sabbatical in Australia, he actually learned how to cook it (leading up to these dishes becoming his most expensive ceviches ever).
Founder and CEO
Heddy De Vilchez
Despite not being formally qualified as a teacher, many generations of tourism professionals recognize her as such. She is a born networker and her appointments in different roles at the Peruvian Association of Tour Operators (APOTUR) keep her dynamic. Our branch offices in Buenos Aires and Santiago brought her new acquaintanceships. She is definitely the one person that not only opens doors for our team but thanks to her vast experience and network she also finds solutions even for the most seemingly hopeless of cases.
Commercial & IT Manager
Peter Holzweber
Fun Fact: Peter didn´t like fish at all, but after living in Peru, he is now an avid lover of ceviche. His main hobbies are long-distance running and playing golf, so if you want to plan a golf trip in South America, definitely let him know.
Product & Negotiations Manager
Fanny Vilchez
Fun Fact: For breakfast, boiled potatoes or toasted corn with cheese (as in the Andes) are still one of her favorites.
Product, Negotiations and Commercial Analysis Manager
Cynthia Alegre
Fun Fact: After finishing school, Cynthia studied biology as her plan was to learn about genetics so that she may help people with health problems, but after a year, and due to the ever-present unforeseen life circumstances, she made a 180° turn and her service vocation is now customer-oriented. Cynthia went from wanting to help people improve their lives, to helping people truly live by traveling.
Rates and Negotiations Supervisor
Maria Elena Mamani
Her introduction to the tourism sector was not due to her academic training, but because of a whim of destiny that gave her the opportunity to work in Setours, where she has now been for 11 years. The feeling that she gets from our contribution to the design of travel experiences makes every effort worthwhile when a customer expresses their satisfaction. She is very proud of being afforded the opportunity to work in travel after 14 years of working in the Industrial and commercial sectors. She believes that everything is complemented by the sum of experiences, all of which have allowed her to develop on her commercial, negotiation and costing skills.
Fun Fact:Maria loves good food, not only Peruvian, but she also likes to experiment with something new from each destination that she travels to, she finds that it is the best way to truly discover a destination.
Senior Executive of Negotiations and Commercial Analysis
Jovana Lagos
She knows and has personally experienced the most important destinations in Peru, with one of her favorite and most adrenaline-filled adventures being her hike along the Inca Trail. Her charisma and quick understanding of our SETRA System as well as new technologies have allowed her to suggest and implement improvements ever since her first day. During the lockdown in Peru Jovana, together with our developer Jorge, led the restructuring and streamlining of several of our processes. No one can escape the control of Jovana's ToDos lists on Basecamp.
Fun fact: 15 years ago, Jovana promised to travel at least once a year to a place outside of Lima, to somewhere that she has never been, fortunately, she now has the knowledge and the means in order to fulfill it.
Development Supervisor
Gabriel Maticorena
Reservations Executive
Laura Takimoto
Laura has recently visited Vinicunca and Palcoyo, taken a cooking class at La Victoria in Arequipa, experienced the majesty of a Peruvian sunrise from the middle of Lake Titicaca, and spent 4 days in the relaxingly quiet Amazon Jungle. She is not only well versed in all things Peruvian but has also extensively traveled to Bolivia and experienced Uyuni in both the rainy and dry season, ventured to Foz de Iguazu and Puerto Iguazu, a magical place where you can connect with the waterfall breezes and surrounding nature before she decided to visit Macuco, her personal favorite!
Laura is passionate about everything that Setours can offer you in South America and she looks forward to making your dreams come true with your next handcrafted journey.
Sales and Product Development
Amy Kruger 
Reservations Executive
Luis Galvez
Fun Fact: Luis is a lover of Peruvian gastronomy, in fact, he knows how to cook very well and is always willing to recommend places where one can try new flavors. The motto of his life is: "never stop dreaming", since trips are dreams come true, he will never stop traveling!
Commercial Representative UK
Katty Vilchez
Favourite region in Peru and why: Chachapoyas. It is located in a valley and surrounded by a cloud forest. Katty felt in love with the stunning scenery of the canyons, valleys, and waterfalls. It’s natural beauty, friendly people and home of the most beautiful endemic birds she has ever seen, it is the perfect place to connect with a more simple way of life while learning about its rich culture.
Favourite region in South America and why: The Iguazu falls. They are so powerful and beautiful. Katty visited them during her honeymoon, 13 years later, she still has a vivid memory of its magnificence. A definite must-see!
Administration Supervisor
Karina Mosqueira
Sales Executive
Johannes Balzer
Fun Fact: Johannes is able to play the piano really well and thanks to his love for music and other cultures, he is our expert when it comes to off-the-beaten-path experiences in Peru.
Reception Executive
Nelly Namisato
Fun Fact:Nelly has been practicing Nichiren Daishonin Buddhism for 35 years, a practice that focuses on the intonation of NAM MYOHO RENGE KYO (the Mystic Law of Cause and Effect). In the ups and downs of life, she has learned to gather the strength, wisdom and the right attitude in order to achieve anything she sets her mind to.
Head of Reservations
Keyla Medina
Without realizing it she was beginning to develop her career in the tourism sector, firstly as a promoter and then a sales executive in several agencies. In 1999 and along with the birth of her daughter, Mariafe, she was also welcomed to the Setours family. Back then, we were a team of only 6 people in sales and 2 in operations. She has excelled in the company since then and found herself moving through the areas of sales, operations, negotiations and now reservations in her almost 20 years at the company.
Fun fact: Keyla loves traveling, swimming and dancing, especially if it's Festejo or Marinera Norteña, two typical Peruvian dances.
Key Account Manager
Cristina Muguruza
A self-proclaimed solo traveler, amateur photographer and melomaniac above all, Cris’ hobbies include searching for unique destinations, landscapes and music to go along with the ambiance, as ‘every place has its own soundtrack’ she says. Whether it is riding the 6-hour ‘Macho train’ in the Peruvian Central Andes, birdwatching through treetops at Treehouse Lodge in Iquitos, trekking on top of Perito Moreno glacier in Patagonia, or whale and penguin watching on the Magellan Strait, her thrill of discovering new sensations through unique experiences, places and people never stops.
Fun Fact: Cris also enjoys singing and playing the guitar; a hobby that usually leads her to meet musicians wherever she goes. This is how she met her closest friends in Cusco, where she travels at least 2 to 3 times per year, a place that she calls her second home.
Junior Counter Executive
Ana Changanaque
Fun Fact: Ana really enjoys baking, making delicious chocolates and experimenting with different/traditional flavors.
Senior Developer
Jorge Huaman
Fun Fact: His main hobby is playing electric guitar, listening Rock and Metal music, go to concerts, and playing with his rock band.
Marketing Executive
Shaun Murray
IT Supervisor
Julio Villavicencio
Finishing his secondary studies, he made the decision to study for a career in computing after spending an entire summer hooked on a new network which they called ‘the Internet’.
He began to study in the area of networking and data communications because he wanted to understand how the internet operates as well as how to take advantage of the vast possibilities that this new technology brings.
Completing his studies, he began working in a call center where he had to provide solutions to the computer problems that arose. It is there that he discovered how rewarding it is to help others. He then ended his cycle in support and decides to specialize in server administration. Thus, in 2012 he returned to the classroom to complement his technical studies with a university education.
In 2016, looking for new professional challenges, Julio arrived at Setours as a systems analyst and in 2017 he took responsibility for supervising the systems area which is where he is today. He really loves this job because, on the one hand, he can help his colleagues with their computer problems while at the same time he is also able to research, develop and propose changes in infrastructure.
Fun Fact: In school he participated in the performing arts and along with a group of classmates he formed a dance group that won the regional competition for typical dances.
Sales & Product Development
Katharina Pilz
During her studies, she got the opportunity to do an internship abroad – and there was no doubt about where she chose to go.
That lead to her first encounter with Setours in Lima, where Katharina worked for half a year in the sales department of the headquarter. Like most travelers, Machu Picchu was on the top of her bucket list but after half a year working and living in Peru, she was amazed as to how much more Peru has to offer and how great the variety of landscape and culture is.
Fun Fact: Before coming to Lima, Katharina first walked the streets of Miraflores through her mind, led only by the vivid descriptions from her favorite Mario Vargas Llosa's novels. Once being there personally, she was fascinated by the fact that she could actually walk through the same streets and quarters that she read about in the books – even though it was a few decades later.
File Closure Supervisor
Cristhian Arambulo
Fun Fact: Cristhian enjoys eating a salad more than any typical dish from Peru.
