General Manager Lincoln Vilchez Lincoln is the second engineer in our management that formed and sculpted our industry. After his studies in Food Engineering, he went on to work for one of the largest Peruvian agro exporters in Trujillo, where he gained experience in quality control. Lincoln then went on to join his father, Lincoln senior, at Setours and found his 'home' in the finance and accounting department. The then-new partnership with APT became the springboard for him to enroll at the UNSW Business School in Sydney for an MBA degree, after which he started an internship at the APT headquarters in Melbourne. Lincoln returned to Peru in 2016 and assumed the role of the general manager at Setours. His biggest asset is that he is able to coordinate the endeavors of our teams across 4 countries and he is able to project his positive attitude, emotional intelligence and culture on all of those that he comes into contact with Fun Fact: Lincoln is a passionate surfer and loves anything to do with the ocean. The beautiful 'surfing' beaches in Sydney made his decision to join the UNSW a whole lot easier. With Lincoln being a huge fan of ceviche (marinated raw fish), it was quite ironic that during his sabbatical in Australia, he actually learned how to cook it (leading up to these dishes becoming his most expensive ceviches ever). Founder and CEO Heddy De Vilchez For Heddy, it was already clear at a young age that she would pursue a career in tourism (despite her fathers' endeavors to get a second lawyer in the family). Many of her classmates at the National School of Tourism became pioneers and founded Peru’s first incoming agencies and attended travel exhibitions worldwide to promote Peru as a tourist destination (even in the most challenging years of terrorism). She has been the driving force behind many milestones at Setours, the most recent of which being the implementation of our modern headquarters in Lima. Despite not being formally qualified as a teacher, many generations of tourism professionals recognize her as such. She is a born networker and her appointments in different roles at the Peruvian Association of Tour Operators (APOTUR) keep her dynamic. Our branch offices in Buenos Aires and Santiago brought her new acquaintanceships. She is definitely the one person that not only opens doors for our team but thanks to her vast experience and network she also finds solutions even for the most seemingly hopeless of cases. Commercial & IT Manager Peter Holzweber Peter is a native from Vienna/Austria, he didn´t really plan on getting involved in tourism, but as in life, everything turned out rather differently. After studying International Business Administration at University and with an IT background, he worked in a variety of different industries until he decided to move to Peru with Fanny and experience life in South America, which included getting involved in tourism and Setours. Since then, Peter has held different commercial responsibilities at the company as well as overseeing the IT projects so as not to completely forget his academic background. Fun Fact: Peter didn´t like fish at all, but after living in Peru, he is now an avid lover of ceviche. His main hobbies are long-distance running and playing golf, so if you want to plan a golf trip in South America, definitely let him know. Product & Negotiations Manager Fanny Vilchez Fanny is a descendant of people in the Central Andes. Seeing as she was born in Lima, it was the Pacific Ocean that impressed her in her early years in Peru. Inspired by Heddy and her journeys it was no surprise that she decided to venture out and live in different cities such as Santiago de Chile, New York and lastly in New Orleans (for her business master's degree). She has worked for Henkel, Lufthansa, the University in Vienna and Fairtrade before joining the tourism industry. Her attraction to the mountains was awakened while studying business in Austria. Since then, Andean landscapes in Peru, Chile and Argentina are on the top of her bucket list. Fanny is an eager foodie, art lover and travel addict; with South America being the region she has traveled the most. She loves to use her insights when it comes to design our signature trips or complex itineraries for special interests. The close contact to clients and friends in Asia, Europe and the Americas have molded her travel art, cultural knowledge and preferences. Fun Fact: For breakfast, boiled potatoes or toasted corn with cheese (as in the Andes) are still one of her favorites. Product, Negotiations and Commercial Analysis Manager Cynthia Alegre Born and raised in Lima, Cynthia has been a part of the tourism industry for over 15 years. She enjoys traveling, learning about other cultures and is an avid foodie and lover of everything gastronomic. Throughout her many years as a part of the Setours family, she has worked in many different areas and gone trough many a title as she made her journey to where she is today. From sales, reservations, guest experience through to product development, she has seen and experienced it all, Cynthia has been learning and sharing her knowledge with the utmost commitment and care and seeks to offer the greatest experiences in Peru and South America. Fun Fact: After finishing school, Cynthia studied biology as her plan was to learn about genetics so that she may help people with health problems, but after a year, and due to the ever-present unforeseen life circumstances, she made a 180° turn and her service vocation is now customer-oriented. Cynthia went from wanting to help people improve their lives, to helping people truly live by traveling. Rates and Negotiations Supervisor Maria Elena Mamani Like most Peruvians, Maria comes from an Altiplanica descent, specifically from southern Peru, her parents are from the city of Puno, better known as the capital of Peruvian folklore, from there her passion for traditional dance was born. She seeks to maintain the traditions that have transmitted from generation to generation so as not to forget her roots. Her introduction to the tourism sector was not due to her academic training, but because of a whim of destiny that gave her the opportunity to work in Setours, where she has now been for 11 years. The feeling that she gets from our contribution to the design of travel experiences makes every effort worthwhile when a customer expresses their satisfaction. She is very proud of being afforded the opportunity to work in travel after 14 years of working in the Industrial and commercial sectors. She believes that everything is complemented by the sum of experiences, all of which have allowed her to develop on her commercial, negotiation and costing skills. Fun Fact:Maria loves good food, not only Peruvian, but she also likes to experiment with something new from each destination that she travels to, she finds that it is the best way to truly discover a destination. Senior Executive of Negotiations and Commercial Analysis Jovana Lagos Jovana, who originally studied psychology, decided to completely change her profession after her bigger sister asked her to help out with some filing at a travel agency. It was here that Jovana first found her love for travel, a love that has followed her ever since and has now led to her long history in tourism that has covered many different areas including outgoing, incoming, and ticketing. She knows and has personally experienced the most important destinations in Peru, with one of her favorite and most adrenaline-filled adventures being her hike along the Inca Trail. Her charisma and quick understanding of our SETRA System as well as new technologies have allowed her to suggest and implement improvements ever since her first day. During the lockdown in Peru Jovana, together with our developer Jorge, led the restructuring and streamlining of several of our processes. No one can escape the control of Jovana's ToDos lists on Basecamp. Fun fact: 15 years ago, Jovana promised to travel at least once a year to a place outside of Lima, to somewhere that she has never been, fortunately, she now has the knowledge and the means in order to fulfill it. Development Supervisor Gabriel Maticorena When Gabriel was 11, his father came home with 4 large boxes, the first box was a black and white monitor, the second box was a matrix printer, the third box was a keyboard and a mouse (those old white ones with the curly cable) the last box - as you can guess - was a computer. The model was a 286, the latest and greatest at the time and with a 16-bit processor with speeds of up to 25mhz and 16 mb of RAM, (to put it in context a Chinese smartwatch from today far exceeds this computer), but it was at that 'unboxing' moment that he fell in love with computer science and had his first contact with computers. Since the first day that he saw that black and white monitor turn on and watched the blinking (> _) sign, he has not stopped working with computers. He now works as a systems engineer and still thinks about his very first meeting with destiny. Reservations Executive Laura Takimoto Since Laura was little she went through what many of us did, the thought 'what do I want to be when I grow up?'. She likes history, reading about traditional customs, travel, getting to know new destinations, and most important of all, she loves her country, Peru. A country where all of the cultural wealth combined with the mixture and influence from different countries and cultures gives it a little bit of flavor from each part of our big world. She thought, 'how can I make other people enjoy my country as much as I do?'. The answer came to her after she found herself working in travel, providing life-changing experiences to others, allowing them to experience the beauty and mystery of her country. Studying tourism was one of the best decisions Laura had ever made. Laura has recently visited Vinicunca and Palcoyo, taken a cooking class at La Victoria in Arequipa, experienced the majesty of a Peruvian sunrise from the middle of Lake Titicaca, and spent 4 days in the relaxingly quiet Amazon Jungle. She is not only well versed in all things Peruvian but has also extensively traveled to Bolivia and experienced Uyuni in both the rainy and dry season, ventured to Foz de Iguazu and Puerto Iguazu, a magical place where you can connect with the waterfall breezes and surrounding nature before she decided to visit Macuco, her personal favorite! Laura is passionate about everything that Setours can offer you in South America and she looks forward to making your dreams come true with your next handcrafted journey. Key Account Manager Rommy Yeogusuku Rommy is of Japanese descent yet born with a Peruvian heart, she is particularly proud of the cultural fusion that derives from her ancestors and from the beautiful country of Peru. Motivated by the discovery of her own identity, she set out on trips from an early age throughout the various Peruvian destinations as well as other countries in South America. These trips ignited her passion for the tourism sector. Thus, she decided to study tourism management and as they say 'the rest is history', as she has not stopped learning, designing, creating and organizing trips since. She has been exploring a great part of the Peruvian territory and witnessing first-hand the cultural and biological diversity that Peru has to offer. From going on an expedition to the archeological Kuelap complex in Chachapoyas, having the opportunity to savor the delicious gastronomic fusion in every single region I have visited, experiencing the ethnic cohabitation with indigenous communities that have a privileged view of Titicaca Lake in Puno to a boat tour along the stealthy rivers in Iquitos, her list could go on endlessly and is full of incredible experience throughout the country. Within the highlighted destinations of the region, she has been enthralled by the vibrancy of the music, the energetic vibes of the people and beautiful beaches of Rio de Janeiro; the gorgeous architecture of Buenos Aires city, the walking tour along the cobblestone streets of the ancient town of Colonia de Sacramento in Uruguay, the mysterious Moais of Easter Island and the beauty of the region of the Chilean lakes where she got to spend the afternoon meditating an observing the quiet Llanquihue lake. She is an expert in her field and our 'go-to girl' for anything related to South American travel. Sales and Product Development Amy Kruger While growing up in South Africa, Romania and Austria, Amy had the chance to get to know many different cultures and customs. Experiencing an intercultural upbringing sparked a passion for travel in her. After completing her studies in tourism and leisure management, she decided to pursue this passion by becoming a member of an international team dedicated to creating one-of-a-kind journeys for its customers. In her free time, she likes to spend time with her family and friends, enjoying the outdoors and, of course, visiting new places! Reservations Executive Luis Galvez Born and raised in Lima, Luis descended from a family that has Spanish and Inca roots. His father's side of the family are from the northern part of Cajamarca and his mother's from the Central Jungle of Peru. He was always amazed by the lush green mountains and the welcoming friendliness of the people in La Merced when he went on trips with his mother to her homeland. It was these memories that later encouraged him to want to discover his country and everything it could offer. Luis studied Tourism Administration and has dedicated over 11 years of his life to this passion of his. Throughout his experiences he has visited the city of Cusco many times, boarded the luxury train, Hiram Bingham, on an expedition to Machu Picchu, sailed on a luxury cruise through the Amazon, surrounded by wildlife, explored from Puno to La Paz (Bolivia) and toured Lake Titicaca by catamaran, he has also visited several theaters in Buenos Aires and had a glass of wine in the Uco Valley in Mendoza (which is of course obligatory). Fun Fact: Luis is a lover of Peruvian gastronomy, in fact, he knows how to cook very well and is always willing to recommend places where one can try new flavors. The motto of his life is: "never stop dreaming", since trips are dreams come true, he will never stop traveling! Commercial Representative UK Katty Vilchez Katty Vilchez has led the commercial representation of Setours Handcrafted Journeys in the UK since 2017. Acting as a liaison between the company and its partners in the British region. Before relocating to the UK she led the Sales team in Lima HQ for many years. Katty has over 15 years of experience working in the travel industry and specializes in Peru, her home country, which she has been very lucky to travel extensively as well as other regions in South America. Passionate about culture, fulfilling and authentic experiences, she is an advocate of responsible/sustainable travel and personalized service. You can reach her out in her base in Edinburgh for travel design ideas and special interest groups. Favourite region in Peru and why: Chachapoyas. It is located in a valley and surrounded by a cloud forest. Katty felt in love with the stunning scenery of the canyons, valleys, and waterfalls. It’s natural beauty, friendly people and home of the most beautiful endemic birds she has ever seen, it is the perfect place to connect with a more simple way of life while learning about its rich culture. Favourite region in South America and why: The Iguazu falls. They are so powerful and beautiful. Katty visited them during her honeymoon, 13 years later, she still has a vivid memory of its magnificence. A definite must-see! Administration Supervisor Karina Mosqueira Karina has been with us since 2012 and is responsible for all of the logistical requirements and efficient functioning of the Lima and Cusco offices. Experience with municipal auditor reviews, the National Institute of Defense, and certifications have made her an expert regarding the standards that both offices must meet. Her biggest challenge so far has been the move of the Lima office, where she was responsible for furnishing the 3 floors that Setours currently occupies in a completely new building. Karina is also the staff member in our HR team that is responsible for the implementation of all catering, ambiance, and staff well-being. Sales Executive Johannes Balzer Johannes was born in Germany and has lived in many countries and cities across the globe thanks to his wanderlust personality. From Brazil to Egypt, Vienna and even Peru he developed a true love for foreign languages, so much so that he decided to study Spanish, Portuguese and Latin American studies at university. His passion for Latin America was awoken by his love for the traditional music he discovered after living and working in Peru for 5 years. Johannes is always up for a new experience and if there are any lesser-traveled paths in Peru, Johanness has almost certainly traveled there. Fun Fact: Johannes is able to play the piano really well and thanks to his love for music and other cultures, he is our expert when it comes to off-the-beaten-path experiences in Peru. Reception Executive Nelly Namisato Nelly has been working for Setours for almost nineteen years, starting off as a part-time management assistant, moving over to operations, human resources, and now if you are looking for her, you will find Nelly behind the reception desk as a part of our administration team and the 'welcoming face' (and voice) of Setours. A position at the company that she absolutely loves, because from behind her desk she is able to help people, from clients and guides to providers and even staff. Her knowledge about our Setours philosophy, her caring touch and way of life have molded Nelly into an anchor for almost all at our company, she is a true angel at work. Fun Fact:Nelly has been practicing Nichiren Daishonin Buddhism for 35 years, a practice that focuses on the intonation of NAM MYOHO RENGE KYO (the Mystic Law of Cause and Effect). In the ups and downs of life, she has learned to gather the strength, wisdom and the right attitude in order to achieve anything she sets her mind to. Head of Reservations Keyla Medina Keyla studied at an American school in Peru, when she came to the end of her schooling, the big 'What's the next step?' question came up. She wasn't sure which career to pursue but she told herself that whatever it may be, she should be able to use her English. Organizing and coordinating were the words that resonated in her mind. With some doubt on whether to study business administration or hotels, a friend proposed commercial aviation, but in the end she opted for business administration. Without realizing it she was beginning to develop her career in the tourism sector, firstly as a promoter and then a sales executive in several agencies. In 1999 and along with the birth of her daughter, Mariafe, she was also welcomed to the Setours family. Back then, we were a team of only 6 people in sales and 2 in operations. She has excelled in the company since then and found herself moving through the areas of sales, operations, negotiations and now reservations in her almost 20 years at the company. Fun fact: Keyla loves traveling, swimming and dancing, especially if it's Festejo or Marinera Norteña, two typical Peruvian dances. Key Account Manager Cristina Muguruza Born and raised on the portside of Lima, Cris descends from a wide cultural background, from the northern Andes of Peru to the faraway lands of Japan. It was this coming together of cultures that awoke her curiosity to travel and discover herself; this together with the tourism operation talents she inherited from her mother, got her into the service industry. She has had a wide crossover experience in different service businesses before landing in Setours. From restaurants to hotel and accounting gigs, Cris is always looking for new experiences and looks forward to transmitting this same enthusiasm while building journeys through South America. A self-proclaimed solo traveler, amateur photographer and melomaniac above all, Cris’ hobbies include searching for unique destinations, landscapes and music to go along with the ambiance, as ‘every place has its own soundtrack’ she says. Whether it is riding the 6-hour ‘Macho train’ in the Peruvian Central Andes, birdwatching through treetops at Treehouse Lodge in Iquitos, trekking on top of Perito Moreno glacier in Patagonia, or whale and penguin watching on the Magellan Strait, her thrill of discovering new sensations through unique experiences, places and people never stops. Fun Fact: Cris also enjoys singing and playing the guitar; a hobby that usually leads her to meet musicians wherever she goes. This is how she met her closest friends in Cusco, where she travels at least 2 to 3 times per year, a place that she calls her second home. Junior Counter Executive Ana Changanaque Ana works together with our two sales teams in Lima and Vienna. After receiving her degree in travel & tourism, she went on to explore many places in her country such as Chanchamayo, Trujillo, Chiclayo, Huancaya, and Arequipa. Ana's background as an airline customer service executive made her the perfect candidate for Setours and she is now responsible for the issuance of all tickets in SABRE for our travelers. Due to the influx of flight cancellation requests as a result of the complete lockdowns seen around the world due to Covid-19, she has been our greatest support regarding the recording of all of our return requests with the airlines. Fun Fact: Ana really enjoys baking, making delicious chocolates and experimenting with different/traditional flavors. Senior Developer Jorge Huaman Jorge is rather shy at times, but he just needs a little time before he feels more confident. Once he has gotten to know you and feels more comfortable, he is always ready to help with any questions or needs with our SETRA system. Jorge originally comes from the north of Peru, from a place called Trujillo to be precise. He joined our team in 2015 and has since been a fundamental piece of the system and efficiently and effectively supports all of our processes. This very post can be attributed to his help, guidance, and expertise. Marketing Executive Shaun Murray Born in South Africa, the 'Rainbow Nation', Shaun has always been deeply interested in cultures of all forms from across the globe and is always eager to learn something completely new. He came from a background in journalistic studies focusing on radio presenting and production and found himself working in an industry where he could make full use of his talents, the eventing industry, or more specifically, the experiential marketing side of events and activations. His fondness for people, their way of thinking and trying to figure out exactly what makes us 'tick' as human beings pushed him more in the direction of marketing and advertising where he now finds himself today as a part of the Setours family. He is an avid traveler and always on the lookout for 'hidden treasures'. He now calls Vienna home after moving from Africa and is still learning how to survive the cold winters in Europe. Sales Executive Nadine Fischer Nadine originally came from a small town close to Vienna, where she began her studies in translation and interpretation (for Spanish, French and Portuguese). A few years later she followed this up with a master's degree in tourism management. With one of her biggest passions being travel, she soon found herself exploring countries across the globe, specifically in North and South America as well as Asia. She very soon found her love for Latin America as she did a number of trips to Costa Rica, Cuba and Brazil for some language programs, and then spent 5 months in Argentina where she helped out at a children's home as a language skills facilitator. From here she traveled to Peru, Chile and Bolivia and finally discovered her passion for sharing her experiences with the world as she began to work in the tourism industry. Fun Fact: Nadine is actually really good at drawing, but between work and traveling, she is not able to find the time to sit down and do it. IT Supervisor Julio Villavicencio Julio was born in Lima and has always been a little curious to know how things worked, which is why he dismantled all of his toys when he was younger. Finishing his secondary studies, he made the decision to study for a career in computing after spending an entire summer hooked on a new network which they called ‘the Internet’. He began to study in the area of networking and data communications because he wanted to understand how the internet operates as well as how to take advantage of the vast possibilities that this new technology brings. Completing his studies, he began working in a call center where he had to provide solutions to the computer problems that arose. It is there that he discovered how rewarding it is to help others. He then ended his cycle in support and decides to specialize in server administration. Thus, in 2012 he returned to the classroom to complement his technical studies with a university education. In 2016, looking for new professional challenges, Julio arrived at Setours as a systems analyst and in 2017 he took responsibility for supervising the systems area which is where he is today. He really loves this job because, on the one hand, he can help his colleagues with their computer problems while at the same time he is also able to research, develop and propose changes in infrastructure. Fun Fact: In school he participated in the performing arts and along with a group of classmates he formed a dance group that won the regional competition for typical dances. Sales & Product Development Katharina Pilz Born and raised in Northern Germany, Katharina's first encounter with Latin America took her all the way to Costa Rica where she decided to do some volunteer work. Once back in Germany, her desire to work in the tourism industry was established and she began working for a German tour operator. The company included the entire globe in its portfolio, but it had always been South America that was Katharina's preferred destination. During her studies, she got the opportunity to do an internship abroad – and there was no doubt about where she chose to go. That lead to her first encounter with Setours in Lima, where Katharina worked for half a year in the sales department of the headquarter. Like most travelers, Machu Picchu was on the top of her bucket list but after half a year working and living in Peru, she was amazed as to how much more Peru has to offer and how great the variety of landscape and culture is. Fun Fact: Before coming to Lima, Katharina first walked the streets of Miraflores through her mind, led only by the vivid descriptions from her favorite Mario Vargas Llosa's novels. Once being there personally, she was fascinated by the fact that she could actually walk through the same streets and quarters that she read about in the books – even though it was a few decades later. File Closure Supervisor Cristhian Arambulo Cristhian was born in Lima and as a teenager, he always had an interest in business administration and sports. After studying the career of business administration at IPAE, he worked in industrial companies, insurance and services. In 2008 he found an opportunity in the Setours team to integrate the administrative team and since then he has held the positions of administrative assistant, administration supervisor, treasury supervisor and file closure supervisor, each challenging and undoubtedly motivating him to continuously learn and adapt. In 2017, he was able to finish his course on business administration at the UPC University, which has allowed him to acquire new skills that he is now able to share with the Setours team. Cristhian's main hobbies include listening to alternative music, traveling with his girlfriend and playing football. Fun Fact: Cristhian enjoys eating a salad more than any typical dish from Peru. Guest Experience Supervisor Sebastian De la Piedra Sebastian was born in Munich and moved to Lima when he was very young. The influence of his German father and Peruvian mother gave him his unique perspective on the world that he sees today. However, it was the natural beauty and freedom that he felt in Peru that captivated him. Sebastian is an avid traveler, adventure lover and our local 'yes-man'. If he is not working at the office, you will find Sebastian exploring the desert dunes or discovering new beaches along the Peruvian coast. If you're looking for a completely unconventional destination or something truly unique, Sebastian is the person you should reach out to.