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South America Trip
 
To Whom It May Concern, My husband and I recently returned from our vacation to Brazil and Peru, booked through Nancy Kettmann at Peak Travel in San Jose, California and EcoAdventures. I want to pass on my thanks since it was a very enjoyable trip. In particular, I would like to pass on our commendations to Setours, the travel agency used by EcoAdventures in Peru, whose service was truly excellent. Thank you especially to Richard Achante from Setours in Cusco, Peru whose customer service was indeed above and beyond. This was particularly evident in his handling of the only issue we experienced on our trip, which was the loss of our luggage for the Peru leg of our journey. Setours in Peru did a marvelous job of working with TAM to recover our luggage. I would highly recommend Setours. I thought they were wonderful. Regards, Brigid

Brigid San  - United States 
 

Unsere Über Drüber Top Reise!
 
Hallo liebe Fanny, hallo lieber Peter! Ich bin nicht "verloren" gegangen!! Bitte verzeiht mir, dass ich mich erst heute melde. Bin nämlich gleich anschließend an unsere Reise auf 3 Wochen zur Kur gefahren und erst nach Pfingsten wieder im Büro. Wie mein Schreibtisch nach diesen vielen Wochen ausgesehen hat könnt Ihr Euch ja vorstellen. Also vielen lieben Dank für diese wunderbar organisierte, toll ausgesuchte und vorbei an alle Touristenströmen geführte Reise durch Euer wunderschönes Land!!!! Das Feedback aller unserer Gäste ist mehr als großartig, sie schwärmen noch immer von diesen tollen Tagen! Ich werde natürlich alle meine Erfahrungen an meine"Obrigkeit" weiterleiten. Nochmals Danke, es war super !!!! Wenn ich dann irgendwann im Juli endlich auch meine Fotos ein bißchen in Ordnung bringe, werde ich Euch ein paar der schönsten schicken! Hoffe es geht Euch gut. Für heute alles Liebe und Gute Euch beiden Sissy

Elisabeth Kerschbaum ÖAMTC Wr. Neustadt  - Austria 
 

Peru Reise
 
Liebes Team von Setours, wir möchten uns bei allen Beteiligten sehr herzlich für Eure Unterstützung und Hilfe bei der Problematik des Rückfluges unserer Gruppe bedanken. Vor einer Stunde bekamen wir die Bestätigung, dass die gesamte Gruppe heute am Abend noch auf dem direkten Flug von Amsterdam nach Wien Platz hat und sind wir darüber sehr, sehr erleichtert. Wir freuen uns Euch auf der ITB kurz begrüßen zu dürfen. Nochmals danke für alles; Ihr habt wie immer großartig gearbeitet. Liebe Grüße aus dem tief verschneiten Österreich Herbert Eder – Eder Reisen

Herbert Eder  - Austria 
 

Viaje en Peru
 
Hola Yris! Que tal como estas? En primer lugar les quiero agradecer de parte de los clientes Eifler! Les encanto el viaje, estan totalmente contento. Lo unico que no les gusto tanto fue el servicio en CAPC en Puno, pero el resto fue todo muy bien! Gracias de mi parte por todo tambien! Un abrazo y espero tus noticias! Andreas

Andreas Beutl  - Alemania 
 

Peru trip
 
Hi Katty Many thanks for your email. It is hard to believe that we have been home for over a week! We are still playing catch-up with all the domestic chores around the house and garden! In summary, our holiday was absolutely wonderful. We had high expectations and they were exceeded. All three main trips – Manu, Inka Trail and Galapagos were just fantastic. Covering things in more detail…. 1. The only hiccup was, as you say, the change in plan for the Manu trip. It did come as a shock, being told at such short notice and we would have preferred to have been briefed earlier. But we still wouldn’t have changed our plans. The guide, Jose Antonio, spoke excellent English, was very accommodating and really was a brilliant guide who made our trip such a success. We would happily go with Inkanatura and Jose Antonio again and recommend them to others. 2. The Inka Trail went very well too. The group was good. Both guides excellent and the group of 11 clients got on extremely well. Despite our concerns about AMS, Joyce and I found the walking OK and were not bothered by the altitude.. However, we all found the camp on the last appallingly bad. It is disgusting and does no justice to such a World Heritage Site. The sanitation was appallingly bad, the campsite was cramped and very busy – and the manager of the hotel was quite unfriendly and money-grabbing. We cannot understand why this is allowed to happen. With such an important Trail, surely better alternatives can be found and we would hope that Enigma would find an alternative to the 4 day trek finishing there. Full marks to Enigma though, for everything – the guides, the porters – the food – the hygiene (despite well publicized worries, nobody had any tummy problems). 3. The rail trip from Puno to Cuzco was a delight. It was much better than we expected and we enjoyed every minute of the 10hour trip. Highly recommended to others. 4. Galapagos was fantastic. The Santa Cruz was very well run, the accommodation and food excellent. We did ask for a change of guide mid week, as we weren’t happy with our first one. The second was superb, as were most of them. The animals , birds and snorkeling were superb. 5. the hotels were all good. The best was Machu Picchu Pueblo (the quality of service, and food were first class and the gardens a joy). The two Private Collection hotels, in Cuzco and Puno were also excellent. And we felt very much at home at Colca Lodge which we liked a lot. Just a pity we were only there for one night. In hindsight we should have gone for two. The two city hotels (in Quito and Lima) were OK as far a city hotels go, but perhaps to big and business orientated for us. 6. All our other guides were very good indeed – very helpful and friendly, particularly Rosario who covered Arequipa and Colca. 7. the overall organization of both SE Tours and Metropolitan staff worked like a dream. There was a huge number of connections, links and pickups which could have gone wrong but didn’t and that was a tribute to both organizations – and yourself and Lourdes (and other staff whom we didn’t have contact with). Please pass on our thanks to everybody for the superb organization of the trip. 8. We found Peruvians very friendly and warm and it is nice to report that throughout our stay there we had no tummy problems at all . Indeed we found the quality of food to be far higher than we anticipated. 9. There are many other aspects which we could comment favourably about. We loved Peru – and we only saw a small part of it – all the drivers were good, the vehicles used all very good etc etc . I am sure I could think of a lot more. All in all, a superb trip, superbly planned and organized by SE Tours. Many thanks, Katty – and please pass on our thanks to everybody in the company. We’ll be boring Charles & Cathy – and all our family and friends – over the coming months with the stories and photos! Kind regards Lawrence

Lawrence Mitchell  - United Kingdom 
 

Trip to South America
 
Hi Keyla – just a quick note to say a big THANK YOU! The arrangements you made for us to Peru were excellent. Everything was very professional and I’d have no hesitation in recommending you to my friends. Also, we have a friend here in Argentina who is interested in coming to Australia in the middle of May 2008. Is it possible for you to provide us with a quotation for travel from Buenos Aires to Australia at this time. She will need to apply for an Australian tourist visa and she needs evidence of a booking to apply for this so we are trying to help her get a good deal for her travels. Can you help us with this? Thank you again. Kind regards, Angela Battaglia

Angela Battaglia  - Australia 
 
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